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Shipping Policy

  1. PURPOSE

  2. The purpose of this Shipping Policy is to establish guidelines and procedures for the shipping and delivery of products by Infinity Industrial Controls. This policy aims to ensure transparency, efficiency, and customer satisfaction in our shipping processes.

  3. SCOPE

  4. This Policy applies to all shipping and delivery activities conducted by Infinity Industrial Controls for its products, including domestic and international shipments. It covers the responsibilities and expectations of both Infinity Industrial Controls and our customers.

  5. SHIPPING METHODS

  6. Infinity Industrial Controls offers various shipping methods to accommodate customer preferences. These methods may include but are not limited to standard ground shipping, expedited shipping, and international shipping. The availability of specific shipping methods may vary depending on the customer's location and the product being shipped.

  7. SHIPPING COSTS

  8. Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the products being shipped. Customers will be provided with shipping cost details during the checkout process, and these costs will be added to the total order amount.

  9. ORDER PROCESSING AND SHIPPING TIME

  10. Orders are typically processed within Infinity Industrial Controls business days of order placement. Shipping times vary, depending on the selected shipping method and the destination. Estimated delivery times will be communicated to customers during the checkout process.

  11. TRACKING

  12. Customers will receive a tracking number once their order is shipped. This tracking number can be used to monitor the status and location of the shipment. Infinity Industrial Controls will provide instructions on how to track shipments.

  13. SHIPPING ADDRESS

  14. Customers are responsible for providing accurate and complete shipping addresses during the order placement process. Infinity Industrial Controls is not responsible for delays or misdelivery resulting from incorrect or incomplete address information provided by the customer.

  15. INTERNATIONAL SHIPPING

  16. For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees. Infinity Industrial Controls will provide the necessary documentation for customs clearance, but it is the customer's responsibility to comply with customs regulations.

  17. SHIPPING DAMAGES

  18. Customers should inspect their shipments upon delivery and report any visible damage or discrepancies to Infinity Industrial Controls within 90 days of receipt.

  19. POLICY REVIEW

  20. This Shipping Policy will be periodically reviewed to ensure its effectiveness and compliance with industry standards and regulations. Any updates or changes to this Policy will be communicated to customers as necessary.

  21. By adhering to this Shipping Policy, we aim to provide a seamless and reliable shipping experience for our customers while maintaining transparency in our shipping processes.

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